Genuine Leather Mesh Western Outback Aussie Cowboy Hat Brown
Guide for Hat Size
You’ve found the perfect hat style, now it’s time to make sure it fits like a glove. If you’ve discovered post-order that you’d prefer something else, reference our simple return/exchange policy or contact our customer service team info@sterzealhats.com and they will do their outmost best to help.
Instructions:
1. You’ll need a fabric tape measure - or a piece of string and a ruler.
2. Wrap the fabric tape measure or string around your head.
3. The measuring tool should be level.
4. It should rest just above your eyebrows.
5. Do not wrap the measuring tool too tightly around your head.
6. If using a string, compare the length against a ruler.
7. Take the measurement from the fabric tape measure or string and compare it to the chart below to find your hat size.
| XL | 60cm - 61cm | 23 1/2 - 23 7/8 | 7 3/8 - 7 1/2 | 7 1/2 - 7 5/8 |
| 2XL | 62cm - 63cm | 24 1/4 - 24 5/8 | 7 5/8 - 7 3/4 | 7 3/4 - 7 7/8 |
| 3XL | 64cm - 65cm | 25 - 25 1/2 | 7 7/8 - 8 | 8 - 8 1/8 |
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Returns & Refund Policy
The customer service team is here to help if you're experiencing any problems with your order! A lot of care and attention has gone into producing your hand-made item to ensure it is of the highest quality but if the product has arrived and isn't what it should be, just contact them within 48 hours of delivery with your order reference, so that we can issue your returns authorization. They'll sort out whatever issue or problem needs fixing as soon as possible. Email: info@sterzealhats.com
Returns Policy:
Items can be returned within 60 days of delivery. Please note that delivery charges are non-refundable in the event of an unwanted item being returned to us. These terms do not affect your statutory rights.
Exchange an Item:
We can the difference can be made up with another product. Exchanges within the UK only are sent free with our standard delivery service.
All returns/ exchanges must arrive back to us in a re-saleable condition (unless faulty).
- After you've returned It can take up to 10 days for your order to reach the warehouse and 1-2 working days for us to process it. We'll send you an email once your return has been processed. All refunds are subject to our original condition and fair use policies
- As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
- Please do not send returns/ exchanges without prior approval
Sterzeal Hats Limited offers international shipping services, catering to customers worldwide. Our competitive prices ensure you get the best value for your money, without compromising on quality. We have thousands of reviews on platforms like Amazon as well as our website.
Got Questions? We got answers 🤠
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 2-3 business days to arrive. Overseas deliveries can take anywhere from 7-11 days. Delivery details will be provided in your confirmation email along with the tracking information.
Nope! You can buy 1 or 100.
We do not operate as drop-shippers ⛔️
Our stock includes 95% of all items, unless they are sold out. Tracked orders are dispatched from our warehouses in Coventry and Cambridgeshire, both located in the UK.
Exchanges & Returns
All refunds should take 2 working days from when your item(s) arrives back to Sterzeal Hats. Please allow for a further 5 days for the refund to show up in your bank account as this will vary.
If you are returning an item for refund or If you want to exchange it, please message us.
Bulk Order & Wholesale Enquiries
We are always interested in learning about new business opportunities so we are offering wholesale opportunities to a limited number of sellers and retailers. Email us on info@sterzealhats.com
If you want to buy several things, we can offer you a discount. Please message/ email us.
Hat Care
Our wool felt hats are suitable for year-round wear, whether it's raining or sunny. They have water-resistant properties, making them ideal for light rain showers. In case your hat gets wet, it's advisable to shake off any excess water and allow it to dry slowly indoors. Avoid placing it near direct heat sources, as this could potentially alter its shape.
When it comes to storing your hat, it's best to keep it away from direct sunlight. You can either hang it on a hook or lay it flat in your wardrobe, ensuring nothing presses against it, as prolonged pressure could lead to deformity over time.
For maintaining the cleanliness of your hat, we recommend using a lint roller to remove any dust or dirt. If you encounter stubborn stains, you can use a damp sponge or a specialized hat brush. If dealing with mud, it's advisable to let it dry first before attempting to clean it.