Need help? We are here for you.
Please Note: Due to significant volumes of e-mails, it is currently taking longer than the published 24 working hours to respond to e-mails. We will respond to all e-mails as soon as possible. Thank you for your patience.
Last Updated - 5th July 2023
Important information!
We are currently experiencing a high volume of customer inquiries. We appreciate your patience as we work to respond to you as quickly as possible.
We will respond to all e-mails as soon as possible. We are hoping normal service levels will resume 1-2 weeks. Thank you for your patience.
If you have already contacted us regarding a query, we will be in touch with you as soon as possible.
Last Updated - 5th July 2023
FAQ
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 2-3 business days to arrive. Overseas deliveries can take anywhere from 7-11 days. Delivery details will be provided in your confirmation email along with the tracking information.
Nope! You can buy 1 or 100.
Exchanges & Returns
If you are returning an item for refund or If you want to exchange it, please message us.
All refunds should take 2 working days from when your item(s) arrives back to Sterzeal Hats. Please allow for a further 5 days for the refund to show up in your bank account as this will vary.
Bulk Order & Wholesale Enquiries
We are always interested in learning about new business opportunities so we are offering wholesale opportunities to a limited number of sellers and retailers. Email us on info@sterzealhats.com
If you want to buy several things, we can offer you a discount. Please message/ email us.