Effective Date: 18 March 2025

At DogStopper.co, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help with a straightforward and fair return policy.

Return Window

We offer a 33-day money-back guarantee on all eligible products. You have 33 days from the date of delivery to request a return.

Return Eligibility Criteria

To qualify for a return:

– Items must be unused, in original packaging, and in resellable condition
– You must provide proof of purchase (order number or receipt)
– Items must be returned with all tags and components included
– Personalised or customised products (e.g., engraved or name-tagged items) are non-returnable, unless faulty
– For hygiene reasons, some items (e.g., pet grooming products) may not be returnable unless defective

How to Start a Return

To initiate a return, please contact us at info@dogstopper.co with your:

– Order number
– Reason for return
– Clear photos (if applicable for faults or damage)

We’ll provide you with return instructions and a free printable return label (for eligible locations such as the UK and EU).

Return Shipping

– UK Customers: Free return shipping via downloadable label
– International Customers: Return shipping may vary; please contact us for details
– Use a tracked service for secure delivery
– Return Address:
DogStopper.co – Returns
Unit 72 Papyrus Rd
Werrington Business Centre
Peterborough, PE4 5BH
United Kingdom

Refunds

Once we receive and inspect your return, you will be notified by email.

– Approved refunds will be issued to your original payment method within 10 business days
– Original shipping fees (if any) are non-refundable, unless the item was faulty or incorrect
– If your item was damaged or incorrect, you will receive a full refund including shipping

If 15 business days have passed since your refund approval and you haven’t received it, please contact us.

Exchanges

If you wish to exchange an item, we recommend returning it for a refund and placing a new order. This ensures faster processing and availability.

Damaged or Faulty Items

If your order arrives damaged or defective, contact us within 48 hours of delivery with:

– Photos of the damaged item and packaging
– A description of the issue

We will offer a replacement or full refund, including any shipping charges incurred.

Contact Information

For all return or refund inquiries, please contact:

Email: info@dogstopper.co
Trading Name: DogStopper.co
Company: Sterzeal Hats LTD
Company Number: 13249070
Registered Office: 126 Newark Avenue, Peterborough, PE1 4NP
Warehouse: Unit 72 Papyrus Rd, Werrington Business Centre, Peterborough, PE4 5BH